We offer FREE tracked shipping worldwide, we are partnered with Royal Mail in the UK and USPS in the US
Processing & Shipping Times
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). After placing your order, your package should be shipped out after processing within 2-3 business days after your order is placed, and you will receive an email with the tracking number soon after!
Royal Mail is our primary carrier for customers in the UK, Depending on where you live we may otherwise use our other partner couriers. During COVID-19 items are delivered within 5-7 days from the date of shipment. We are working on improving our supply chain continuously here at illuminateCo!!
Address Changes or Errors
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # (number) so we can try to catch your package before it departs, if it has been more than 48 hours then unfortunately we will not be able to make adjustments. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
Feel free to contact us via email or our social channels! We typically reply within 24 hours or less 💡
Social Channels: @tryilluminate
Thank You! 💛
- the illuminateCo team